DECATHLON careers

Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source Maintain a customer database by collecting clients' information and recording it in an accurate manner, and log details of customers' inquiries, comments and complaints, as well as the action taken for future reference Ensure that the brands' and companies' policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all times Greet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experience Call customers after the delivery service in order to get feedback and monitor customer satisfaction As requested, perform the duties of the Cashier including the opening and closing of the shop Handle customers/staff announcement, and ensure appropriate music is being played at the right volume Monitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times Bachelor's Degree is a plus 2 years of experience in retail industry; experience in Customer Service is a major plus Active participation in at least one sporting activity and strong knowledge of sporting events and products Fluency in English Proficiency in MS Office Attention to details: level 2 Communication Skills: level 2 Cultural Awareness: level 2 Customer Focus: level 2 Decision Making: level 1 Initiative: level 2 Teamwork: level 2

- Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved - Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns - Recommend price modifications based on benchmarking in order to maintain competiteveness - Monitor the Universe sales figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team - Monitor stock levels on a continuous basis, assist the Shop Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times - Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards - Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools - Communicate with wholesales customers to ensure timely answering of their needs, and liaise with local sports clubs in order to increase brand awareness and boost sales - Handle the closing at the end of day in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards - Perform other related activities such as controlling the process of shipments reception, communicating with local suppliers and negotiating prices, reporting occurring operational issues and others Bachelor's Degree 2 years of experience in a managerial role Active participation in at least one sporting activity and expert knowledge of sporting events and products Previous experience in sports goods Pro ciency in MS Office Fluency in English Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities Handle cash register and transactions with the customers in an effective and accurate manner as required Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations High School Degree Fluency in English Proficiency in MS office Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible Specific for Sports Goods retail: Active participation in at least one sporting activity Planning and Organizing: level 1 Self - Development: level 2 Communication Skills: level 2 Cultural Awareness: level 1 Customer Focus: level 1 Initiative: level 2 Teamwork: level 2