All job offers Store Manager

Position Objective: Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Key Responsibility: Financial: To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale. Process: To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals. Customer: To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees. Learning: To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience: The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing As a Store Manager for Guess in Doha Festival City Mall, you will be responsible for driving the store business. You will work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes. Your responsibilities will include the following: Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members. Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities. Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Leverage all type of point of sales online and offline. Provide a clear vision to the team about the business and store’s vision and key directions. Identify, recruit, develop and retain strong talents. Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them. Ensure all sales and operational policies and procedures are followed and maintained in the store. Ensure e-commerce orders are prepared and processed within the set SLAs in terms of me and quality and no fulfillment action is pending in the store. Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it. Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand’s VM guidelines. Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours. What you’ll need to succeed You are an Arabic speaker. You have a proven experience in store or retail management (luxury or premium retail is a plus), as well as stock analysis. You are self-motivated and have the ability to drive results and people development. Your possess strong leadership skills. You possess a commercial acumen with a customer-first mindset. You have a solid understanding of reading and acting on store data/metrics. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

- Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved - Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns - Recommend price modifications based on benchmarking in order to maintain competiteveness - Monitor the Universe sales figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team - Monitor stock levels on a continuous basis, assist the Shop Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times - Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards - Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools - Communicate with wholesales customers to ensure timely answering of their needs, and liaise with local sports clubs in order to increase brand awareness and boost sales - Handle the closing at the end of day in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards - Perform other related activities such as controlling the process of shipments reception, communicating with local suppliers and negotiating prices, reporting occurring operational issues and others Bachelor's Degree 2 years of experience in a managerial role Active participation in at least one sporting activity and expert knowledge of sporting events and products Previous experience in sports goods Pro ciency in MS Office Fluency in English Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. Key Responsibilities People Management - Leads by example and demonstrates the importance of treating every team member and guest with respect - Reacts immediately to issues requiring attention during the shift - Provides ongoing, specific direction to team members - Encourages an exciting and fun work environment while motivating team members to meet goals - Trains, orientates and monitors new team members - Reports to Store Manager on team member performance (positive or negative) - Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management - Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members - Responds to guest in a friendly manner while maintaining an appropriate sense of urgency - Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management - Complies with and enforces all Tim Hortons operating standards - Ensures that all product and packaging is properly merchandised and stocked - Responsible for shift cash procedures - Maintains operational efficiency through use of the work schedule - Supervises team members to ensure primary and secondary duties are completed - Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) - Keeps current on all new information (i.e., new product launched, promos and discount schemes) - Assists the Store Manager in driving sales and transactions during their shift - Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) - Escalates to immediate superior any issues and or problems Health & Safety - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone - Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering - Supervises and ensures that technical equipment in the stores are in working condition. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Receives payment by cash, credit cards, vouchers or automatic debits whenever required - Issues receipts, refunds, or change to the customers correctly whenever required - Maintains clean & orderly checkout areas